Order Processing
Orders will be processed within 2 business days after full payment is received. Tracking number will be
updated as soon as it's available.
Products from the same order may arrive from different fulfillment centers, or at different times based on
item availability.
If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service
representatives. You can choose to wait for restocking or cancel the order.
For detailed information on standard delivery and express delivery, choose your shipping country or shipping
region from below:
|
Country or Region
|
Shipping Method
|
Shipping Time
|
Shipping Fee
|
| United States |
FedEx/YunExpress/UPS |
3~7 Days |
Free |
Note:
Please confirm your shipping address prior to completing your order. If you want to modify your shipping
address, please email us (sales@best-lasers.com) within 48 hours of
purchase, or we will ship to the address according to your order information.
If there is any force majeure that causes our products damaged in transit, please contact us immediately at
sales@best-lasers.com after you receive your package. And we hope
to get your understanding and patience in this circumstance.
Please note that the notification email will be sent to the email address you left in the contact information
on the checkout page or the email address you used to register your account. If the email address you left is
invalid or not in use, we will not be liable for any risk or loss caused by this.
If you change your mind midway, please don't just reject the package. To cancel your order, please contact us
to explain the situation (sales@best-lasers.com) and we will handle
the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to
the package arising from the rejection.
Please contact us at sales@best-lasers.com within 7 days of the
delivery suggested by the official tracking system of logistics companies if you do not receive the order, or
we shall bear no responsibility on this occasion.
If there is any damage to the package and/or products inside, or if there is any item(s) missing, please
contact us at sales@best-lasers.com within the day with pictures
and/or videos.
The shipping time is an estimated time. Invalid address, customs clearance procedures, the bad weather, or
other reasons will lead to a longer delivery time than expected.Please feel free to contact us if we can be of
further assistance. Thank you!
please email: sales@best-lasers.com
Wish you all a wonderful holiday season. Stay safe and healthy!
--Best Lasers Team
Thank you for choosing Best Lasers. We guarantee that all Best Lasers products are rigorously tested by our
quality inspectors before shipment.
If you have any questions, please contact us, and we will reply to you within 24 hours.
If you have
the following questions, please contact us, and we will deal with it in time:
a. If the return is due to our fault.
b. Goods arrive defective and cannot be repaired with replacement parts.
c. We sent the wrong goods.
d. We sent the goods to the wrong address.
e. We shipped duplicate orders.
f. Failure of the product within the 30-day return period (assuming the customer has assembled the product
according to the instruction manual correctly).
Important: For damaged or defective items on arrival, you must provide video/photos to support your claim
that the items were damaged or malfunctioning on arrival. If the customer refuses or fails to send a photo/video
of the alleged faulty/broken item, this return will be deemed to be "buyer's remorse" and will be returned at
the sole responsibility of the customer. Customers are also vulnerable to a 15 per cent purchase fee and any
shipping charges paid by the seller. Without exception, if the customer claims that the goods are
defective/damaged, the customer must provide proof before returning the goods. Submit images/videos for your
return request to
sales@best-lasers.com.
Once we receive the returned item, we will review its condition and issue you a refund as soon as possible.
If the damaged/defective items return request might be solved by simple parts and support, we can provide free
replacement parts or options. If the customer thinks this is a simpler solution, we can provide advice on how to
repair your goods, so you don't need to fuss with large goods sent back to you. Best Lasers arranges relevant
technicians or maintenance personnel to solve problems for customers as soon as possible.
Under what circumstances do customers need to pay for return shipping?
If the return is due to the
customer's error, the return freight is the customer's responsibility, and the customer pays the freight. In
these cases, prepaid return shipping labels are not available. Please be sure to note that the original shipping
and handling charges will be deducted from your total refund, and any orders that offer special shipping charges
will be deducted from our actual outbound shipping charges. Examples of these customer returns might include:
1. Buyer's regret (" not satisfied with the performance ", "The item does not suit me", "the item does not meet
my expectations", "I tried, but I want something else", etc.)
2. No reason/no longer want it
3. Misunderstanding of product description (failure to fully read product details/description/features)
4. Cancel the order after the item has been shipped, even if you have not received the item
5. The customer bought the wrong one
6. The client accidentally bought too much
7. The customer accidentally provided the wrong shipping address.
After the 30-day return period, if an item fails or breaks down, the customer can use the Best Lasers
Manufacturer's product warranty period for repairs. For more information, see the manufacturer's product
warranty.
Product Replacement process:
Step 1:
Please contact us at sales@best-lasers.com to let us know about your
problem and confirm the solution.
Step 2: Take a picture of your shipment and send it to us, along with the tracking number. The cost of
repairs depends on whether they are covered by warranty. (Please check the warranty scope)
Step 3: We confirm that the goods have been returned and check the problem. Please also email us your
contact details (name, mobile phone number, detailed address, postal code).
Step 4: We will send the goods back to you. Thank you for your cooperation.
Refund:
● If you are not 100% satisfied with the product you purchased, you can return it and get a
full refund or exchange.
● You can return or refund the product within up to 30 days of receipt. The product you return must be in the
same condition as when you received it and in its original packaging. Please keep the receipt.
● Refunds will be processed within 7 working days of receipt and confirmation of returns. Please check your
account.
● For any questions about returns and refunds, please contact us.
Cancel the order:
Best Lasers will typically mail your order within 1-2 business days. If you need to cancel your order, please
contact Best Lasers as soon as possible to cancel your order and receive an immediate refund. If your order has
been shipped, the customer needs to explain the situation to the logistics company and reject the product. We
will issue a refund to the customer as soon as we confirm receipt of the returned product.
LIMITED WARRANTY
These Best Lasers After-Sales Policies (these “Policies”) only apply to Best Lasers products you purchased
from Best Lasers Official Website. For purchases made through Best Lasers’ authorized resellers, please
contact them directly. Products sold by Best Lasers or Best Lasers authorized resellers come with their own
unique security code that you can find on the product listing or contact us at https://bestlasers.com/ with
your order receipt for confirmation.
What is Covered
Under this Limited Warranty, Best Lasers warrants that each Best Lasers product that you purchase will be free
from material and workmanship defects under normal use during the warranty period. Our product warranty period
is one year. The warranty period for a product starts on the day such product is delivered, unless
otherwise agreed upon between you and Best Lasers.
How to Obtain Warranty Service
If your product does not work properly within the warranty period, you can contact us through after-sales
service (sales@best-lasers.com) and let us know what we can do for
you. Your email should contain a valid purchase order number or any other proof of purchase.
After-Sales Processing
Best Lasers will try to analyze and solve your problem through remote assistance like email and online video
chat. If the problem cannot be solved through remote communication, you may need to send the product to Best
Lasers' local repair center or contact a local technician for doorstep repair service. If the problem occurs
within the warranty period, Best Lasers will repair the product and provide after-sales service for free.
This warranty does not apply to:
1. Products whose warranty expired;
2. Products purchased through channels that are not authorized by BestLasers.com;
3. Normal discoloration, wear and tear, and consumption that occur during the use of the product;
4. Failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper
handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of
external devices, drops or improper external crash; contact with or exposure to improper temperatures,
solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign
objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring,
etc.);
5. Failure or damage caused by installation, repair, alteration, addition, or removal by any agency or
personnel not authorized by Best Lasers;
6. Damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure
to follow the official manual or instructions;
7. Products or parts whose original identification information has been modified, altered, or removed;
8. Products or parts of which you cannot provide a valid receipt or any other documents that can prove the
warranty status;
9. Failure or damage caused by using software that is illegally authorized, non-standard, or not publicly
available;
10. Damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
11. Failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
12. Failure or damage caused by force majeure or accidents;
13. Damage that occurs during its transit back for repair;
14. Other failure or damage not caused by the quality of the product;
Best Lasers does not assume responsibility for the issues above. If you run into the issues above, contact
relevant parties for solutions.
* Warranty period may vary according to local laws and regulations.
The use of personal contact information
By obtaining after-sales service under this policy, you authorize Best Lasers to store your contact
information, including name, phone number, shipping address, and email address. We will protect the security
of your information.
